Stuart/Martin County Chamber of Commerce recently issued the following announcement.
Client communications expert Bill Drury will teach us how to turn tough customers into our best customers! From 1985 till 1990, Drury was the National Training Consultant for the Zig Ziglar Corporation. He speaks, trains, and travels extensively, and has proven to be one of the most effective and entertaining speakers in the industry. We've heard fantastic feedback about Bill’s workshops!
Subject Matter Covered includes:
- How to prevent 95% of all problems with customers
- How to build trust -- the glue of good customer relationships
- Maintain a winning attitude (even if you’re having a bad day!)
- Communicating Respect -- the golden word with customers
- Cultivating a great sense of humor -- the number one quality customers love!
- Listen effectively
- Clarify communication in conflict
- Calm angry people
- Turn irate customers into raving fans of your business
- Handle ornery people (and not let them get the best of you)
- Overcome stress and burnout
Original source can be found here.
Alerts Sign-up